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COVID-19 FAQs

COVID-19 UPDATES

Due to new laws and safety practices from local state officials and the Federal Government, Sunnyside Village  has been closed to the public in order to help control the spread of the virus. Until further notice our team will be on-site but only available by phone or email. Though our doors are closed, we are ready and able to answer all questions, give virtual tours, and lease apartments.

We are taking the current situation very seriously and wish to maintain the health of our residents. We are sanitizing common areas multiple times daily. 

UPDATE (July 1, 2020): Due to an increase in statewide cases, per order by state officials, face masks will now be required in indoor public spaces at all times.

BELOW ARE LINKS TO HELPFUL INFORMATION FROM THE CDC ABOUT COVID-19

                 

COVID-19 FAQs

I am looking for a new home, can I tour your community?
Our leasing office is currently closed to in-person tours; however, we have several virtual touring options available:

-Check out photos of our property on our Photos page
-We are offering personalized virtual tours over Facebook video and Facetime, in which one of our leasing agents will walk you through the apartment of your choice, while answering any questions you have and explaining our application process.
--We are offering self-guided tours, where you check into the leasing office to pick up a key then tour the apartment of your choice at your leisure, without a leasing agent present.

How do I contact the office electronically?
-Email us at [email protected]
-Call us at 503-850-2369


Is someone in the office?
Yes, our doors may be closed but we are still here to help! We are working in the office during normal business hours. We are available by phone and email.

Are you accepting packages?
At this time, we are not accepting deliveries into the office, but are instead directing deliveries to individual apartments.

Are amenities open?
Currently our fitness room and spa are open and are being sanitized regularly per state guidelines. We look forward to being able to open more amenities soon.

How can I stay connected with my neighbors and community?
Look for updates here – our website, resident portal, emails and on Facebook and Instagram.

I have a scheduled move-in/move-out, can that still happen?
Yes! We are doing move-ins/move-outs virtually, please contact us to schedule an appointment.

How do I pay my monthly rent?
Please continue to make your rent payments as usual. For your convenience and safety during this time, we also have the option to pay rent online, via our Resident Portal and we have even added a new option for paying rent, via Text-To-Pay. With the Resident Portal you can pay monthly or set up auto-pay so you don't need to log in every month to pay rent, it will automatically charge your credit or debit card or bank account (there is no service charge or fee if you pay with your bank account!). Through the Resident Portal you can also sign up for Text-To-Pay, which allows you pay your monthly balance without having to log-in online or drop off a check with the office, you simply text your request to pay to our online system and you can pay within seconds!

Click here for more information on Text-To-Pay and instructions on how to set it up


How do I create a Resident Portal Account?
If you do not have a Resident Portal account, you can go to the property website and click on "Residents" at the top of the page, then choose "Click here to register". Fill out your information in the user registration form and the system will match you to the unit you reside in and create an account for you. Then you can check your balance, pay your rent, submit a work order, view your lease, and update your contact information.